Service level objectives

What this document is

Modex Ventures (“Modex”, “we”, “us”) is the United Kingdom holding company, frontier laboratory, and software factory behind modexventures.com. The holding book names thirty-three companies. Operating companies close on their own domains when those hostnames exist. The factory is the craft of this parent, type, phosphor grid, SLO, and these legal pages, not a product SKU.

This is a service-level objective for the parent HQ (modexventures.com). It is not an MSA, not a credit schedule, and not a warranty for any of the thirty-three companies. Product SLAs, when sold, are executed on the child domain. The factory’s craft (phosphor grid, type, light/dark) is how this parent is made, not a sold runtime.

Availability objective

Target: 99.98% monthly availability of the public HQ (HTTP 200 on / and the institutional routes), excluding planned maintenance announced on this site and force majeure.

This is a target for the parent site, not a measured figure. It is not a claim about Clara Desk call-answer time, Awaab statutory clocks, or any child runtime.

What is excluded

Child product runtimes, third-party DNS, Stripe, and operator laptops. /dashboard, live sandboxes, and the full 300-node vault extract are Phase 2 scaffolds and carry no availability commitment.

Research-queue payments fail closed to a stub when Stripe keys are unset. That is honest degradation, not an outage of a sold service.

Support

Institutional introduce and incident notice: Access Terminal (/order). We do not operate a public P1 hotline on the parent. Customers with a signed child MSA use the contacts in that MSA.

Credits

No service credits attach to this parent SLO. Credits, if any, live in a child MSA. We will not invent a credit table to look like a marketplace.